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FAQ

Whether you're curious about LoadTrends features, data handling capabilities, or integration options, we've got you covered.

What is LoadTrends?

LoadTrends is a SaaS (Software as a Service) platform that provides logistics KPI dashboards for businesses. Our dashboards help logistics companies monitor key performance indicators, track performance, and gain insights into their operations, making it easier to make data-driven decisions.

What does LoadTrends offer?

LoadTrends offers two dashboard plans that track important logistics KPIs:

Standard Plan: Offers basic metrics such as delivery times, route efficiency, and shipment volume.
Pro Plan: Includes everything in the Standard plan along with more advanced metrics such as financial data (e.g., cost per mile, revenue per load) and deeper insights for more comprehensive analysis.

How do I get started with LoadTrends?

To get started:

Visit our website and explore the available plans.
Select either the Standard or Pro plan based on your needs.
Create an account by filling in your details.
Complete the payment for your selected plan.
After signing up, you’ll gain immediate access to your dashboard.

What is the difference between the Standard and Pro plans?

Standard Plan: Provides essential logistics KPIs, ideal for companies that need basic insights into their operations.
Pro Plan: Includes all features of the Standard plan but adds advanced metrics and includes financial data.

What KPIs are included in the Standard Plan?

The Standard Plan includes basic logistics KPIs like:

Cargo Related Metrics
Warehouse Operational Volume
Shipment Volume

What KPIs are included in the Pro Plan?

In addition to the Standard Plan metrics, the Pro Plan includes:

Financial Metrics
Profitability Metrics
Advanced Analytics
Yearly Comparison Data

Can I upgrade from the Standard Plan to the Pro Plan?

Yes, you can upgrade at any time. Simply log into your account, navigate to the “Billing” section, and select the Pro plan. The upgrade will be effective immediately after the payment is processed.

What payment methods do you accept?

We accept all major credit cards, and depending on your region, other payment methods may also be available during checkout.

How secure is my data on LoadTrends?

We take security seriously. LoadTrends uses industry-standard encryption and security protocols to ensure that your data is protected at all times.

Can I customize my KPI dashboard?

Customization is available on the Pro Plan. You can tailor your dashboard to focus on specific metrics relevant to your business, create custom reports, and set up alerts for important KPIs.

How often is the data updated on the dashboard?

The data on your dashboard is updated in real-time, ensuring that you always have the latest information about your logistics operations.

Can I customize my KPI dashboard?

Customization is available on the Pro Plan. You can tailor your dashboard to focus on specific metrics relevant to your business, create custom reports, and set up alerts for important KPIs.

Do you offer customer support?

Yes, we provide customer support via email and live chat for all users. Pro Plan users receive priority support with faster response times.

How do I cancel my subscription?

To cancel your subscription:

Log in to your account.
Go to the “Billing” section.
Select "Cancel Subscription." Your access will continue until the end of the current billing cycle.

How do I cancel my subscription?

To cancel your subscription:

Log in to your account.
Go to the “Billing” section.
Select "Cancel Subscription." Your access will continue until the end of the current billing cycle.

Can multiple users access the same account?

Yes, LoadTrends allows multiple users to access the same account. The Pro Plan offers more user management options, including roles and permissions for different users.

Do you offer any discounts for long-term subscriptions?

Yes, we offer discounts for annual subscriptions. You can save a percentage of the total cost by choosing to pay annually instead of monthly.

Do you offer any discounts for long-term subscriptions?

Yes, we offer discounts for annual subscriptions. You can save a percentage of the total cost by choosing to pay annually instead of monthly.

Still have questions?

Can’t find the answer you’re looking for? Please chat with our team.